Win99 Privacy Policy

Win99 ("Platform", "we", "us", "our") is a leading online gaming and betting service provider in Bangladesh. This Privacy Policy applies to users of the win99.ml website and the Win99 mobile app.

When you create an account, make a deposit, or play any game on Win99, we collect certain information. This policy fully and transparently explains how that data is managed, how it is kept secure, and what your rights are. Win99 never uses your information without your knowledge.

By continuing to use this platform, you are considered to have agreed to this Privacy Policy. If you do not agree, please stop using the platform and notify our support team.

Win99 only collects information that is necessary. No irrelevant or excessive personal data is gathered. The table below provides a full breakdown of the information we collect.

Sources of data collection: directly from you (registration, deposits), automatically (cookies, log files), and through verification processes (identity verification services).

Win99 uses the data it collects solely for specific, legitimate purposes. Your information is never used for unauthorized or unnecessary reasons.

• Account Management: To verify registration and login, and to ensure account security.
• Service Delivery: To manage gaming services, deposits, withdrawals, and bonuses.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with KYC verification and AML (Anti-Money Laundering) regulations.
• Customer Support: To provide effective assistance with issue resolution and customer support.
• Platform Development: For analytical purposes to further improve the user experience.
• Promotional Communications: Offers and updates are sent only with your consent.
• Responsible Gaming: To detect unusual gaming patterns and provide assistance when needed.

Win99 may share your personal information with third parties only in limited and specific circumstances. Your data is never sold or transferred to advertisers for commercial gain.

• Payment Service Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information required to process transactions. They operate under their own privacy policies.
• Identity Verification Services: Your name and identity information may be shared with approved verification agencies as part of the KYC process.
• Legal Authorities: Information may be disclosed to government authorities when required by a court order or legal investigation.
• Technology Service Providers: Server hosting and cybersecurity providers operate under strict confidentiality agreements.
• Business Transfer: You will be notified in advance in the event of any change in Win99's ownership.

Win99 uses cookies on its website and app. Cookies are small text files stored in your browser or device that help enhance your experience on the platform.

• Essential Cookies: To maintain login sessions and ensure platform security. Without these, the platform cannot function properly.
• Functional Cookies: Remembers your preferred language, theme, and settings.
• Analytical Cookies: To understand how long you spend on each page — for service improvement purposes.
• Performance Cookies: To monitor page loading speed and overall performance.

You can disable cookies through your browser settings, though some platform features may become limited as a result. Win99 does not use third-party advertising cookies.

Win99 uses industry-leading technology to keep your data safe. Below are our core security measures.

• 256-Bit SSL/TLS Encryption: Fully protected during data transmission.
• AES-256 Storage Encryption: All sensitive data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): An added layer of security at the time of login.
• Firewall & DDoS Protection: Prevention of unauthorized access and cyberattacks.
• Regular Security Audits: Regularly audited by third-party security experts.
• Access Controls: Only authorized personnel are permitted to access specific data.

You have full control over your personal information at Win99. Any of the following requests can be submitted through our support team.

• Right to Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Correction: The right to request that inaccurate or outdated information be updated or corrected.
• Right to Deletion: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to restrict the use of your data for specific purposes.
• Right to Portability: The right to receive your data in a standard format and use it elsewhere.
• Right to Object: The right to object to the use of your data for marketing or analytical purposes.

Win99 strictly prohibits collecting personal information from users under 18 and does not allow minors to use the platform. This is an integral part of our responsible gaming policy.

• Age verification is mandatory at the time of registration.
• If an underage account is detected, it is immediately suspended and all associated data is deleted.
• If a parent suspects their child is using Win99, please contact support immediately.

Win99 retains your data only for as long as necessary. Information that is no longer needed is securely deleted after a defined period.

• Account Information: For the duration the account is active and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• KYC Documents: Up to 5 years after verification is complete.
• Log Files & Technical Data: Up to 12 months.
• Marketing Preferences: Removed from the list immediately upon opting out.

Win99 may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes made.

• You will be notified via app notification or email for any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions are available upon request from the support team.

For any privacy-related questions, concerns, or requests, please contact the Win99 Data Protection Team.

• Email: [email protected] (displayed as plain text only)
• Live Chat: Through the Support section of the Win99 app or website.
• Response Time: Generally within 24 to 48 business hours.